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Complaint Management System (CMS) | DHA Islamabad-Rawalpindi
News Updates
Career Opportunities
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Revised Surcharge Rates
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Re-Ballot of DHA Homes
DHAI-R conducted the re-ballot for possession of DHA Homes on 7 June 2017. Click here to view details

DHAI-R Security RFID E-Tag Form Phase I
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DHAI-R Security RFID E-Tag Form Phase II
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DHA Utility & Teleman Monthly Charges Online
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Complaint Management System
DHAI-R launches Automated Complaint Management System. Click here for details

Supplier Registration Form
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Contractor Registration Form
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Misc Guidelines for DHA Residents
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Guidelines for Sale/Purchase of Plots
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Imposition of non-utilization charges
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Download Documents
DHA Valley, DHA Valley (Overseas Block), DHA Homes and DHA Commercial Avenue.
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Complaint Management System (CMS)


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Automated Complaint Management System

In pursuance to enhance quality of service for valued residents, DHAI-R launches automated and interactive Complaint Management System. Features of this service are:-

  • Registration of complaint through registered cell phone number.
  • Auto intimation of complaint registration with ID to Complainant.
  • Auto allocation of resource for every complaint.
  • SMS based completion of complaint by resource person.
  • Query SMS to complainant/resident to confirm the status of his complaint.
  • System generated report for monitoring progress of all complaint on daily basis.

DHAI-R continue to strives for excellence in providing best amenities and services to the valued customers.
www.dhai-r.com.pk/cms/