Complaint Management System (CMS)
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Automated Complaint Management System
In pursuance to enhance quality of service for valued residents, DHAI-R launches automated and interactive Complaint Management System. Features of this service are:-
- Registration of complaint through registered cell phone number.
- Auto intimation of complaint registration with ID to Complainant.
- Auto allocation of resource for every complaint.
- SMS based completion of complaint by resource person.
- Query SMS to complainant/resident to confirm the status of his complaint.
- System generated report for monitoring progress of all complaint on daily basis.
DHAI-R continue to strives for excellence in providing best amenities and services to the valued customers.